Customer service : Building Successful Skills for the Twenty-First Century /
Lucas, Robert W.
Customer service : Building Successful Skills for the Twenty-First Century / Robert W. Lucas. - 3rd ed. - Boston : McGraw-Hill, c2005. - xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.
Includes bibliographical references (p. 406-408) and index.
0072938056 9780072938050
2004044880
Customer services.
HF5415.5.L83 2005
658.8/12
Customer service : Building Successful Skills for the Twenty-First Century / Robert W. Lucas. - 3rd ed. - Boston : McGraw-Hill, c2005. - xvi, 416 p. : ill. (some col.), col. maps ; 26 cm.
Includes bibliographical references (p. 406-408) and index.
0072938056 9780072938050
2004044880
Customer services.
HF5415.5.L83 2005
658.8/12