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	1.	Customer service : Building Successful Skills for the Twenty-First Century / Robert W. Lucas. by Lucas, Robert W Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2005 Online resources: Publisher description Contributor biographical information Table of contents Availability: Items available for loan: Main Campus (2)Call number: HF5415.5.L83 2005, ... Place hold Add to cart (remove)
	2.	Training workshop essentials: designing, developing, and delivering learning events that get results / Robert W. Lucas by Lucas, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA Pfeiffer 2009 Availability: Items available for loan: Main Campus (1)Call number: LC6562 .L83 2009. Place hold Add to cart (remove)

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