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Customer service : Building Successful Skills for the Twenty-First Century / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmContent type: - text
- unmediated
- volume
- 0072938056
- 9780072938050
- 658.8/12 22
- HF5415.5.L83 2005
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2nd Floor Main Library General stacks | HF5415.5.L83 2005 (Browse shelf(Opens below)) | Available | 104558 | ||
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Books
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2nd Floor Main Library General stacks | HF5415.5.L83 2005 (Browse shelf(Opens below)) | Available | 104559 |
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| HD9981.5.L68 1999 Principles of service marketing and management / | HF 5387 .T36 1998 Taking sides. Clashing views on controversial issues in business ethics and society. | HF5415.5.L83 2005 Customer service : Building Successful Skills for the Twenty-First Century / | HF5415.5.L83 2005 Customer service : Building Successful Skills for the Twenty-First Century / | HF5549.12 .C37 1995 The new manager's survival manual / | HF5549.12 .R67 2010 The Boss's Survival Guide : Workplace 911 for the toughest problems today's managers face / | HF 5549.5 .C6 J34 2009 Communication and Presentation Skills for Human Resources Management |
Includes bibliographical references (p. 406-408) and index.
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